Xfinity Store by Comcast (2024)

FAQs

Can I return my Xfinity equipment to a Comcast store? ›

Option two: Xfinity Retail Store

Find an Xfinity Retail Store location near you. Visit xfinity.com/stores to make an appointment. Drop off your equipment at the Xfinity Retail Store. After you return your equipment, it'll be immediately removed from your account.

The majority of Xfinity's deals apply only to new subscribers, but current customers can sometimes get in on those deals by upgrading their service. Contact Xfinity customer service to find out if they're amenable to upgrading your current service and applying a deal.

Call 1-800-XFINITY (1-800-934-6489).

You can return the equipment at any Xfinity service center near you or a UPS store. You do not need the print out the UPS label to return the equipment at a store. If you go to a service center you can take a picture ID and let them know you are just returning the equipment.

If you want to exchange your item for a different one, you can visit an Xfinity Retail Store or chat with us. Accessories purchased at an Xfinity Retail Store can only be returned to an Xfinity Retail Store.

The cheapest Xfinity TV package is Choice TV, a basic cable package that offers 10+ channels for $20.00–$25.00/mo.

Remember the warning from Comcast: The company does not call customers unless you call first. A phone call claims you're about to miss out on a 50% discount on your cable bill. It's a scam.

Unlike voicemail, an answering machine is placed at the user's premises alongside—or incorporated within—the user's landline telephone, and unlike operator messaging, the caller does not talk to a human.

How do you skip a voicemail on Xfinity? ›

Press 33 to skip to the end of the message. Press 5 to play the message information (date, time, recorded name, etc.). Press # to skip the message and listen to the next message. Press * to go back to the Main Menu.

For the initial setup of voicemail, follow the appropriate steps. The setup call needs to be made from your home phone. Dial *99 or enter the Xfinity Voice number. Follow the recorded prompts to create a password and record a personalized greeting.

Does Xfinity have a 55+ internet plan for seniors? No. Xfinity lacks senior discounts on its internet or cable plans. However, seniors can often save by bundling multiple services through Xfinity.

If the automated message asks you to dial a number, press "0" once or 20 times. You can also wait for the call to direct you to an operator. If the message asks you to speak into the microphone, say "I would like to speak to a person" or "complaint." If that doesn't work, mumble until it sends you to customer service.

We take pride in our products, which is why we offer a 30-day money-back guarantee for Xfinity TV, Internet, Pro Protection, and Voice services, and a 14-day money-back guarantee for Xfinity Mobile services and devices.

Are Xfinity and Comcast the same thing? At their roots, Xfinity and Comcast are the same thing. Comcast is the parent company, and Xfinity is Comcast's brand for TV, internet, and home phone services.

If you don't return the equipment you get charged for it. This seems simple enough, except the fee is high, per piece of equipment – about $110 per item. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score.